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Available positions

StreamLink Software is a cutting edge SaaS (software as a service) company, serving the public and nonprofit sectors. We offer a fun, yet outcome-based environment where we are building a world-class team.  Due to consistently high growth, we are adding new talent to our team.  Our culture places great emphasis on teamwork, professional and personal development, and quality of life - as a result, we've been named a top workplace by The Cleveland Plain Dealer based on employee feedback.  We were chosen as one of the Top 25 Coolest Tech Companies in Cleveland for our growth & success as a tech company in Northeast Ohio.

We're always looking for bright new minds to join us at StreamLink Software. See some of the positions we currently have available below.

Product Designer productDesigner

Product Designer

Location:

Cleveland, OH

Department:

Product Development

Type:

Full Time

Min. Experience:

3-5 Years

Job Overview & Purpose:

The role of the Product Designer is to create product specifications, wireframes, flow diagrams and other documentation required to support business requirements. This position works as a liaison among stakeholders and divisions within StreamLink Software to elicit and document requirements related to key product offerings, AmpliFund and BoardMax. The product designer works closely with the development teams to monitor the development of features throughout the development lifecycle. This includes clarifying requirements, reviewing pre-release features, and performing final review and signoff of completed features.

This position works closely with subject matter experts, the development and customer success teams and reports to the CTO.

 Essential Job Duties:

  • Elicit and document business requirements from stakeholders
  • Create user stories, wireframes, process flows, and Trello cards for all product features and updates to effectively communicate functional and technical requirements to the development teams
  • Work with the development teams to estimate effort required to develop new functionality, add enhancements or correct defects
  • Participate in project status meetings
  • Review and validate completed development to ensure the functionality meets the approved requirements
  • Analyze application defects to determine if they fall within the scope of approved project requirements
  • Report project status and potential project risks to stakeholders on an ongoing basis
  • Assist in prioritizing development workload with the development team and product owners
  • Perform other job-related duties as assigned

Minimum Qualifications:

  • Bachelor’s degree
  • 3-5 years related product design experience
  • Working knowledge of the Agile development process and familiarity with software design

Knowledge, Skills, Abilities Preferred:

  • Ability to effectively communicate and demonstrate complex processes to business users
  • Strong analytical and problem-solving skills, particularly with requirements gathering and documentation for concurrent projects
  • Experience creating wireframes and process flow charts
  • Highly self-motivated and directed
  • Strong attention to detail
  • Ability to quickly learn products, technologies, and processes
  • Strong written and oral communication skills
  • Ability to work both independently and in a team-oriented, collaborative environment
  • Ability to transform an idea or need into a completed solution or work product

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Director, Enterprise Delivery directorEnterpriseDelivery

Director, Enterprise Delivery

Location:

Cleveland, OH

Department:

Customer Success

Type:

Full Time

Min. Experience:

5-7 Years

Job Overview & Purpose:

The Director of Enterprise Delivery will report directly to the Chief Revenue Officer and be responsible for establishing a new and growing Enterprise Delivery Team.

Essential Job Duties:

  • Ownership of all post-sale client management, ensuring success from implementation through to renewal, including the development of the function, required methodologies, and team roles and responsibilities
  • Providing leadership for the growing team that is responsible for configuring and implementing our AmpliFund product at assigned clients
  • Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention
  • Developing a partnership strategy and partner relationship
  • Manage across functions including sales, customer success, and development, to ensure a best in class customer experience

Minimum Qualifications:

  • B.S. or B.A. required; MBA preferred
  • Five (5)+ years of experience implementing solutions for enterprise clients and managing client relationships with a strong understanding for what makes a product a success for clients
  • Solid track record of developing and launching successful web-based or consumer products
  • Three (3)+ years of experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
  • Ability to travel 20 – 40%

Knowledge, Skills, Abilities Preferred:

  • Experience in the Nonprofit Sector & Public Sector
  • Experience in an agile development, startup software, or new product environment
  • Experience in SaaS product platform

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Project Manager projectManager

Project Manager

Location:

Cleveland, OH

Department:

Customer Success

Type:

Full Time

Min. Experience:

3-5 Years

Job Overview & Purpose:

The Project Manager will be responsible for managing multiple projects and account relationships for StreamLink Software products and clients.

Essential Job Duties:

  • Engages with Sales at POS or sooner, to begin the client relationship
  • Responsible for the successful implementation and ongoing satisfaction of the client
  • Directly oversees all project traffic flow, measuring progress from start to finish
  • Partners with the department SVP and CRO create/improve a standard methodology for client onboarding
  • Partners with Product Trainers and Customer Success Representatives to implement customers
  • Demonstrates excellence in retention practices for existing clients
  • Provides project estimates and schedules, and proactively identifies and resolves any issues that compromise deadlines, budgets, or overall quality of deliverables
  • Ensures client feedback requests have sufficient information for successful execution of work
  • Develops a strong understanding of our customers, business objectives, and company mission
  • Proactively reach out to clients to ensure adoption of the platform, and if they are at risk, proposes and manages a plan to get them to renew and drive adoption
  • Serve as a liaison for Partners that are driving their own implementations of our software
  • Leveraging a consultative selling approach, seek out and initiate upsell opportunities
  • Performs other job-related duties as assigned

Minimum Qualifications:

  • Three (3+) years of product-related project management experience in enterprise software and/or B2B or consumer technology products, with solid track record of developing and launching/managing the implementation of successful web-based or consumer products
  • Three (3+) years of experience managing cross-functional teams and spirit of high collaboration
  • The ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
  • Proficiency at managing and prioritizing several projects and deadlines simultaneously
  • Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives
  • Ability to self-manage and be an independent member within the larger project team
  • Excellent verbal and written communication skills
  • Highly analytical, data-driven
  • Understands how to visualize and present complex data
  • B.S. or B.A. required, ideally with a focus on Project Management; MBA preferred
  • Competent in MS Office and Project
  • Ability to travel up to 25%
  • Experience in SaaS product platform

Knowledge, Skills, Abilities Preferred:

  • Experience in the Nonprofit Sector & Public Sector
  • Basic Accounting knowledge a plus
  • Experience teaching and training—specifically virtually
  • Stable work history
  • Professional in nature, reliable and punctual
  • Passionate about exceeding goals and delivering a result
  • Team oriented and comfortable with regular performance feedback
  • Organized, focused and persistent
  • Flexible, adaptable and dedicated
  • Bilingual in French or Spanish a plus

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Detailed attention to your personal development plan
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Customer Success Representative customerSuccessRepresentative

Customer Success Representative

Location:

Cleveland, OH

Department:

Customer Success

Type:

Full Time

Min. Experience:

2 Years

Job Overview & Purpose:

We are seeking a Customer Success Representative who is skilled, self-motivated, and results-oriented. This individual will execute on our corporate direction to ensure customer retention on our product platform. Our Customer Success Representatives assist with new customer onboarding processes and provide customer service and troubleshooting; setting up new, and monitoring existing accounts to ensure product adoption. We value entrepreneurial spirits and people who want to make a difference. Our team members must be able to follow direction and work in a team environment. Reporting directly to the Senior Vice President, the ideal candidate will also possess strong relationship skills.

Essential Job Duties:

  • Provide customer service and troubleshooting with current customers and ensure timely issue resolution of issues thru an advanced ticketing system
  • Create, configure, and test customer accounts to ensure completeness and accuracy
  • Ensures timely processing of customer service requests and help resolve customer concerns
  • Recognizes consistent product problem areas and follow escalation protocols when needed
  • Carefully track and document new and ongoing customer service requests and suggestions and be able to report issues and trends to the Senior Vice President or designees
  • Seeks to retain accounts and/or suggest and encourage use of additional product functionality
  • Participates with IT resources to test new features and provide product development feedback
  • Leveraging a consultative selling approach, seek out and initiate upsell opportunities
  • Demonstrating an aptitude for learning, develop strong product knowledge  
  • Support senior team members in training customers on effective use of the products
  • Work across teams to support customer interests and product development
  • Performs other job-related duties as assigned

Minimum Qualifications:

  • BA/BS degree or equivalent work experience
  • A minimum of 2 years of successful Customer Success or Account Management experience
  • Experience training or teaching customers/clients in a virtual setting
  • Good interpersonal and communication skills, both written and oral
  • High degree of comfort with technology and CRM tools
  • Knowledge of the public sector, higher education vertical or other nonprofit sectors
  • Experience in grant management a plus
  • Experience in SaaS a plus
  • Master’s degree or six sigma certification a plus
  • Bilingual in French or Spanish a plus

Knowledge, Skills, Abilities Preferred:

  • Professional in nature, reliable and punctual
  • Problem-solving mentality
  • Team oriented and comfortable with regular performance feedback
  • Passionate about exceeding goals and delivering a result
  • Organized, focused and persistent
  • Flexible, adaptable and dedicated
  • Stable work history

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Detailed attention to your personal development plan
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Staff Accountant staffAccountant

Staff Accountant

Location:

Cleveland, OH

Department:

Accounting

Type:

Full Time

Min. Experience:

2-5 Years

Job Overview & Purpose:

The role of the Staff Accountant is to assist the Controller across the spectrum of accounting responsibilities. They will be a key person for activities related to A/P, A/R, and other accounting practices as well as duties related to a venture-backed company, including investment paperwork and compliance needs.

The position reports to the Controller and interacts with senior management, sales, marketing, and customer success teams.

Essential Job Duties:

  • Post all A/P and answer vendor requests for status
  • Pay all approved A/P
  • Post all A/R
  • Send A/R invoices and perform collection procedures
  • Post customer payments and make bank deposits
  • Manage company’s credit card program
  • Manage company’s Travel and Expense program
  • Maintaining audit-compliant files
  • Send emails to sales reps about monthly commissions
  • Other projects and duties as needed

Minimum Qualifications:

  • Bachelor’s degree
  • 2-5 years of experience as an accounting clerk with increasing responsibilities

Knowledge, Skills, Abilities Preferred:

  • Proficient with Microsoft Office products; emphasis on Excel
  • Proficient with accounting systems, including QuickBooks
  • Experience with CRM systems; Salesforce preferred
  • Some experience in a sales environment a plus

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Senior .NET Application Developer seniorDotNetDevH1B

Senior .NET Application Developer

Location:

Cleveland, OH

Department:

Product Development

Type:

Full Time

Min. Experience:

4 Years

Job Overview & Purpose

StreamLink Software Inc. is seeking one candidate for the position of Senior .NET Application Developer at our Cleveland, Ohio location. Job duties include the design, architecture, implementation, and testing of software applications; to support and troubleshoot existing software in production; lead other developers and manage project timelines and expectations; present new code design and implementation patterns, as well as potential enhancements to the existing codebase to peers for review as part of our overall code quality process; and mentor junior developers to help increase level of understanding and ability in related technologies and methodologies. Bachelor’s degree in computer science or related discipline and minimum 4 years of experience required. Work schedule is M-F, 9 am to 5 pm, salary is $92,435. Please mail resume to: Recruitment and Employment Office, StreamLink Software Inc., Attn: Job Ref #: Str01142, P.O. Box 56625, Atlanta, GA 30343.

Essential Job Duties:

  • Design, architecture, implementation, and testing of software applications
  • Support and troubleshoot existing software in production
  • Lead other developers and manage project timelines and expectations
  • Present new code design and implementation patterns, as well as potential enhancements to the existing codebase to peers for review as part of our overall code quality process
  • Mentor junior developers to help increase level of understanding and ability in related technologies and methodologies

Minimum Qualifications:

  • Bachelor’s degree in computer science or related discipline
  • Minimum 4 years of experience

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

This notice is provided in compliance with 20 CFR 656.10(d). Any person may provide documentary evidence bearing on the application to the following address:

Department of Labor
Employment and Training Administration
Office of Foreign Labor Certification
Atlanta National Processing Center
233 Peachtree Street
Suite 410
Atlanta, Georgia 30303

Sound like a good fit? Contact us to apply.