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StreamLink Software is a cutting edge SaaS (software as a service) company, serving the public and nonprofit sectors. We offer a fun, yet outcome-based environment where we are building a world-class team.  Due to consistently high growth, we are adding new talent to our team.  Our culture places great emphasis on teamwork, professional and personal development, and quality of life - as a result, we've been named a top workplace by The Cleveland Plain Dealer based on employee feedback.  We were chosen as one of the Top 25 Coolest Tech Companies in Cleveland for our growth & success as a tech company in Northeast Ohio.

We're always looking for bright new minds to join us at StreamLink Software. See some of the positions we currently have available below.

Product Designer productDesigner

Product Designer

Location:

Cleveland, OH

Department:

Product Development

Type:

Full Time

Min. Experience:

3-5 Years

Job Overview & Purpose:

The role of the Product Designer is to create product specifications, wireframes, flow diagrams and other documentation required to support business requirements. This position works as a liaison among stakeholders and divisions within StreamLink Software to elicit and document requirements related to key product offerings, AmpliFund and BoardMax. The product designer works closely with the development teams to monitor the development of features throughout the development lifecycle. This includes clarifying requirements, reviewing pre-release features, and performing final review and signoff of completed features.

This position works closely with subject matter experts, the development and customer success teams and reports to the CTO.

 Essential Job Duties:

  • Elicit and document business requirements from stakeholders
  • Create user stories, wireframes, process flows, and Trello cards for all product features and updates to effectively communicate functional and technical requirements to the development teams
  • Work with the development teams to estimate effort required to develop new functionality, add enhancements or correct defects
  • Participate in project status meetings
  • Review and validate completed development to ensure the functionality meets the approved requirements
  • Analyze application defects to determine if they fall within the scope of approved project requirements
  • Report project status and potential project risks to stakeholders on an ongoing basis
  • Assist in prioritizing development workload with the development team and product owners
  • Perform other job-related duties as assigned

Minimum Qualifications:

  • Bachelor’s degree
  • 3-5 years related product design experience
  • Working knowledge of the Agile development process and familiarity with software design

Knowledge, Skills, Abilities Preferred:

  • Ability to effectively communicate and demonstrate complex processes to business users
  • Strong analytical and problem-solving skills, particularly with requirements gathering and documentation for concurrent projects
  • Experience creating wireframes and process flow charts
  • Highly self-motivated and directed
  • Strong attention to detail
  • Ability to quickly learn products, technologies, and processes
  • Strong written and oral communication skills
  • Ability to work both independently and in a team-oriented, collaborative environment
  • Ability to transform an idea or need into a completed solution or work product

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Implementation Specialist - AmpliFund implementationSpecialistAmpliFund

Implementation Specialist - AmpliFund

Location:

Cleveland, OH

Department:

Customer Success

Type:

Full Time

Min. Experience:

3-5 Years

Job Overview & Purpose:

The AmpliFund Implementation Specialist / Business Analyst is responsible for understanding clients’ business processes, translating those processes into system requirements, and transforming those requirements into system configuration specifications.  As part of the implementation team, this position works closely with the Project Managers to ensure that project requirements and configuration tasks are completed in accordance with project timelines.  In this role, the Implementation Specialist / Business Analyst will also be responsible for identifying gaps in client requirements and current system functionality.

This position works closely with the product and development teams and reports to the VP of Customer Success.

 Essential Job Duties:

  • Develops a strong understanding of our customers and business objectives
  • Elicits and documents clients’ business requirements
  • Configures clients’ AmpliFund instance based on business requirements
  • Develops client configuration documentation
  • Conducts testing associated with client configuration
  • Documents issues discovered during testing, creates support tickets, and monitors resolution of issues
  • Actively participates in client project status meetings
  • Identifies and documents system functionality gaps
  • Identifies potential project risks and reports risks to Project Managers
  • Works with Project Managers and the product team to resolve functional gaps
  • Ensures client feedback requests have sufficient information for successful execution of work
  • Provide customer service and troubleshooting with current customers and ensures timely resolution
  • Assist in training customers on effective use of the system
  • Performs other job-related duties as assigned

Minimum Qualifications:

  • Bachelor’s Degree in relevant field (e.g., Business, Information Systems)
  • Three (3)+ years of business analyst experience
  • Three (3)+ years system implementation experience
  • Experience with launching successful SaaS implementations
  • Ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
  • Proficiency at managing and prioritizing several projects and deadlines simultaneously
  • Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives
  • Strong analytical and problem-solving skills, particularly with requirements gathering and documentation for concurrent projects
  • Strong attention to detail
  • Ability to self-manage and be an independent member within the larger project team
  • Excellent verbal and written communication skills
  • Highly organized, analytical, data-driven
  • Understands how to visualize and present complex processes and data to business users
  • Ability to quickly learn products, technologies, and processes
  • Professional demeanor, able to handle a fast-paced, ever changing environment  
  • Competent in MS Office and Project
  • Ability to travel up to 25%

Knowledge, Skills, Abilities Preferred:

  • Experience in the Nonprofit Sector & Public Sector
  • Knowledge of the nonprofit sector including grant management
  • Basic Accounting knowledge a plus
  • Experience teaching or training—specifically virtually a plus

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Director, Enterprise Delivery directorEnterpriseDelivery

Director, Enterprise Delivery

Location:

Cleveland, OH

Department:

Customer Success

Type:

Full Time

Min. Experience:

5-7 Years

Job Overview & Purpose:

The Director of Enterprise Delivery will report directly to the Chief Revenue Officer and be responsible for establishing a new and growing Enterprise Delivery Team.

Essential Job Duties:

  • Ownership of all post-sale client management, ensuring success from implementation through to renewal, including the development of the function, required methodologies, and team roles and responsibilities
  • Providing leadership for the growing team that is responsible for configuring and implementing our AmpliFund product at assigned clients
  • Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention
  • Developing a partnership strategy and partner relationship
  • Manage across functions including sales, customer success, and development, to ensure a best in class customer experience

Minimum Qualifications:

  • B.S. or B.A. required; MBA preferred
  • Five (5)+ years of experience implementing solutions for enterprise clients and managing client relationships with a strong understanding for what makes a product a success for clients
  • Solid track record of developing and launching successful web-based or consumer products
  • Three (3)+ years of experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
  • Ability to travel 20 – 40%

Knowledge, Skills, Abilities Preferred:

  • Experience in the Nonprofit Sector & Public Sector
  • Experience in an agile development, startup software, or new product environment
  • Experience in SaaS product platform

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Project Manager projectManager

Project Manager

Location:

Cleveland, OH

Department:

Customer Success

Type:

Full Time

Min. Experience:

3-5 Years

Job Overview & Purpose:

The Project Manager will be responsible for managing multiple projects, programs and account relationships for StreamLink Software products and clients.

Essential Job Duties:

  • Directly oversees all project traffic flow, measuring progress from start to finish
  • Provides project estimates and schedules, and proactively identifies and resolves any issues that compromise deadlines, budgets, or overall quality of deliverables
  • Ensures client feedback requests have sufficient information for successful execution of work
  • Develops a strong understanding of our customers, business objectives and company mission
  • Proactively reach out to clients to ensure adoption of the platform, and if they are at risk, propose and manage a plan to get them to renew and drive adoption
  • Create a standard methodology for how we onboard new and retain existing clients.Directly oversees all project traffic flow, measuring progress from start to finish
  • Serve as a liaison for Partners that are driving their own implementations of our software

Minimum Qualifications:

  • Three (3)+ years of product-related project management experience in enterprise software and/or B2B or consumer technology products, with solid track record of developing and launching successful web-based or consumer products
  • Three (3)+ years of experience managing cross-functional teams
  • The ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
  • Proficiency at managing and prioritizing several projects and deadlines simultaneously
  • Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives
  • Ability to self-manage and be an independent member within the larger project team
  • Excellent verbal and written communication skills.
  • Highly analytical, data-driven
  • Understands how to visualize and present complex data
  • B.S. or B.A. required, ideally with a focus on Project Management; MBA preferred
  • Competent in MS Office and Project
  • Ability to travel up to 25%

Knowledge, Skills, Abilities Preferred:

  • Experience in the Nonprofit Sector & Public Sector
  • Basic Accounting knowledge a plus
  • Experience teaching or training—specifically virtually a plus
  • Experience in SaaS product platform

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

RFP Specialist rfpSpecialist

RFP Specialist

Location:

Cleveland, OH

Department:

Sales

Type:

Full Time

Min. Experience:

1-3 Years

Job Overview & Purpose:

The role of the RFP Specialist is to develop and manage responses to RFP and RFI opportunities. The RFP Specialist is an ambitious and detail-oriented professional who possesses strong writing, project management, and organizational skills.

This position works closely with subject matter experts, the sales and development teams and reports to the Enterprise Business Development Manager.

Essential Job Duties:

  • Assess prospect and client needs, understand the Company’s strategic and competitive advantages, and create proposals that express these advantages to maximum impact
  • Track and monitor win rates to ensure that RFP wins are at the expected level for the organization
  • Work within the company's RFP process to draft RFP responses based on information in our content management database (Loopio), update data from relevant sources, and ensure new questions or those requiring customization are responded to thoroughly and accurately
  • Coordinate with internal Subject Matter Experts to review RFPs and ensure the accuracy and positioning of language
  • Ensure all questionnaires are delivered in a timely and efficient fashion with all related reviews and input incorporated
  • Assume responsibility for updating Company and functional language in Loopio
  • Build relationships with Account Management Team, Product Team, and Subject Matter Experts to stay abreast of all current information related to the Company, its strategy, and initiatives for the future
  • Develop product knowledge and subject matter expertise through product demonstrations and trainings
  • Coordinate with the Sales team to schedule product demonstrations as required during the RFP process
  • Own RFP opportunity details in Salesforce and manage follow up with Enterprise client procurement departments
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor’s degree
  • 1-3 years related proposal writing experience

Knowledge, Skills, Abilities Preferred:

  • Excellent written and verbal communication skills
  • Efficient time management capabilities
  • Flexible team player with the ability to shift focus as necessary and manage multiple client deadlines simultaneously
  • Highly self-motivated and directed
  • Strong attention to detail
  • Ability to quickly learn products, technologies, and processes
  • Ability to work both independently and in a team-oriented, collaborative environment

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Staff Accountant staffAccountant

Staff Accountant

Location:

Cleveland, OH

Department:

Accounting

Type:

Full Time

Min. Experience:

2-5 Years

Job Overview & Purpose:

The role of the Staff Accountant is to assist the Controller across the spectrum of accounting responsibilities. They will be a key person for activities related to A/P, A/R, and other accounting practices as well as duties related to a venture-backed company, including investment paperwork and compliance needs.

The position reports to the Controller and interacts with senior management, sales, marketing, and customer success teams.

Essential Job Duties:

  • Post all A/P and answer vendor requests for status
  • Pay all approved A/P
  • Post all A/R
  • Send A/R invoices and perform collection procedures
  • Post customer payments and make bank deposits
  • Manage company’s credit card program
  • Manage company’s Travel and Expense program
  • Maintaining audit-compliant files
  • Send emails to sales reps about monthly commissions
  • Other projects and duties as needed

Minimum Qualifications:

  • Bachelor’s degree
  • 2-5 years of experience as an accounting clerk with increasing responsibilities

Knowledge, Skills, Abilities Preferred:

  • Proficient with Microsoft Office products; emphasis on Excel
  • Proficient with accounting systems, including QuickBooks
  • Experience with CRM systems; Salesforce preferred
  • Some experience in a sales environment a plus

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Senior .NET Application Developer seniorDotNetDevH1B

Senior .NET Application Developer

Location:

Cleveland, OH

Department:

Product Development

Type:

Full Time

Min. Experience:

4 Years

Job Overview & Purpose

StreamLink Software Inc. is seeking one candidate for the position of Senior .NET Application Developer at our Cleveland, Ohio location. Job duties include the design, architecture, implementation, and testing of software applications; to support and troubleshoot existing software in production; lead other developers and manage project timelines and expectations; present new code design and implementation patterns, as well as potential enhancements to the existing codebase to peers for review as part of our overall code quality process; and mentor junior developers to help increase level of understanding and ability in related technologies and methodologies. Bachelor’s degree in computer science or related discipline and minimum 4 years of experience required. Work schedule is M-F, 9 am to 5 pm, salary is $92,435. Please mail resume to: Recruitment and Employment Office, StreamLink Software Inc., Attn: Job Ref #: Str01142, P.O. Box 56625, Atlanta, GA 30343.

Essential Job Duties:

  • Design, architecture, implementation, and testing of software applications
  • Support and troubleshoot existing software in production
  • Lead other developers and manage project timelines and expectations
  • Present new code design and implementation patterns, as well as potential enhancements to the existing codebase to peers for review as part of our overall code quality process
  • Mentor junior developers to help increase level of understanding and ability in related technologies and methodologies

Minimum Qualifications:

  • Bachelor’s degree in computer science or related discipline
  • Minimum 4 years of experience

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

This notice is provided in compliance with 20 CFR 656.10(d). Any person may provide documentary evidence bearing on the application to the following address:

Department of Labor
Employment and Training Administration
Office of Foreign Labor Certification
Atlanta National Processing Center
233 Peachtree Street
Suite 410
Atlanta, Georgia 30303

Sound like a good fit? Contact us to apply.