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Available positions

StreamLink Software is a cutting edge SaaS (software as a service) company, serving the public and nonprofit sectors. We offer a fun, yet outcome-based environment where we are building a world-class team.  Due to consistently high growth, we are adding new talent to our team.  Our culture places great emphasis on teamwork, professional and personal development, and quality of life - as a result, we've been named a top workplace by The Cleveland Plain Dealer based on employee feedback.  We were chosen as one of the Top 25 Coolest Tech Companies in Cleveland for our growth & success as a tech company in Northeast Ohio.

We're always looking for bright new minds to join us at StreamLink Software. See some of the positions we currently have available below.

Interested in joining our team? Contact us to apply.

Product Designer productDesigner

Product Designer

Location:

Cleveland, OH

Department:

Product Development

Type:

Full Time

Min. Experience:

3-5 Years

Job Overview & Purpose:

The role of the Product Designer is to create product specifications, wireframes, flow diagrams and other documentation required to support business requirements. This position works as a liaison among stakeholders and divisions within StreamLink Software to elicit and document requirements related to our product offering, AmpliFund. The product designer works closely with the development teams to monitor the development of features throughout the development lifecycle. This includes clarifying requirements, reviewing pre-release features, and performing final review and signoff of completed features.

This position works closely with subject matter experts, the development and customer success teams and reports to the CTO.

 Essential Job Duties:

  • Elicit and document business requirements from stakeholders
  • Create user stories, wireframes, process flows, and Trello cards for all product features and updates to effectively communicate functional and technical requirements to the development teams
  • Work with the development teams to estimate effort required to develop new functionality, add enhancements or correct defects
  • Participate in project status meetings
  • Review and validate completed development to ensure the functionality meets the approved requirements
  • Analyze application defects to determine if they fall within the scope of approved project requirements
  • Report project status and potential project risks to stakeholders on an ongoing basis
  • Assist in prioritizing development workload with the development team and product owners
  • Perform other job-related duties as assigned

Minimum Qualifications:

  • Bachelor’s degree
  • 3-5 years related product design experience
  • Working knowledge of the Agile development process and familiarity with software design

Knowledge, Skills, Abilities Preferred:

  • Ability to effectively communicate and demonstrate complex processes to business users
  • Strong analytical and problem-solving skills, particularly with requirements gathering and documentation for concurrent projects
  • Experience creating wireframes and process flow charts
  • Highly self-motivated and directed
  • Strong attention to detail
  • Ability to quickly learn products, technologies, and processes
  • Strong written and oral communication skills
  • Ability to work both independently and in a team-oriented, collaborative environment
  • Ability to transform an idea or need into a completed solution or work product

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Director, Enterprise Delivery directorEnterpriseDelivery

Director, Enterprise Delivery

Location:

Cleveland, OH

Department:

Customer Success

Type:

Full Time

Min. Experience:

5-7 Years

Job Overview & Purpose:

The Director of Enterprise Delivery will report directly to the Chief Revenue Officer and be responsible for establishing a new and growing Enterprise Delivery Team.

Essential Job Duties:

  • Ownership of all post-sale client management, ensuring success from implementation through to renewal, including the development of the function, required methodologies, and team roles and responsibilities
  • Providing leadership for the growing team that is responsible for configuring and implementing our AmpliFund product at assigned clients
  • Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention
  • Developing a partnership strategy and partner relationship
  • Manage across functions including sales, customer success, and development, to ensure a best in class customer experience

Minimum Qualifications:

  • B.S. or B.A. required; MBA preferred
  • Five (5)+ years of experience implementing solutions for enterprise clients and managing client relationships with a strong understanding for what makes a product a success for clients
  • Solid track record of developing and launching successful web-based or consumer products
  • Three (3)+ years of experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
  • Ability to travel 20 – 40%

Knowledge, Skills, Abilities Preferred:

  • Experience in the Nonprofit Sector & Public Sector
  • Experience in an agile development, startup software, or new product environment
  • Experience in SaaS product platform

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Project Manager projectManager

Project Manager

Location:

Cleveland, OH

Department:

Customer Success

Type:

Full Time

Min. Experience:

3-5 Years

Job Overview & Purpose:

The Project Manager will be responsible for managing multiple projects and account relationships for StreamLink Software products and clients.

Essential Job Duties:

  • Engages with Sales at POS or sooner, to begin the client relationship
  • Responsible for the successful implementation and ongoing satisfaction of the client
  • Directly oversees all project traffic flow, measuring progress from start to finish
  • Partners with the department SVP and CRO create/improve a standard methodology for client onboarding
  • Partners with Product Trainers and Customer Success Representatives to implement customers
  • Demonstrates excellence in retention practices for existing clients
  • Provides project estimates and schedules, and proactively identifies and resolves any issues that compromise deadlines, budgets, or overall quality of deliverables
  • Ensures client feedback requests have sufficient information for successful execution of work
  • Develops a strong understanding of our customers, business objectives and company mission
  • Proactively reach out to clients to ensure adoption of the platform, and if they are at risk, proposes and manages a plan to get them to renew and drive adoption
  • Serve as a liaison for Partners that are driving their own implementations of our software
  • Leveraging a consultative selling approach, seek out and initiate upsell opportunities
  • Performs other job-related duties as assigned

Minimum Qualifications:

  • Three (3+) years of product-related project management experience in enterprise software and/or B2B or consumer technology products, with solid track record of developing and launching/managing the implementation of successful web-based or consumer products
  • Three (3+) years of experience managing cross-functional teams and spirit of high collaboration
  • The ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
  • Proficiency at managing and prioritizing several projects and deadlines simultaneously
  • Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives
  • Ability to self-manage and be an independent member of the larger project team
  • Excellent verbal and written communication skills
  • Highly analytical, data-driven
  • Understands how to visualize and present complex data
  • B.S. or B.A. required, ideally with a focus on Project Management; MBA preferred
  • Competent in Microsoft Office Project
  • Ability to travel up to 25%
  • Experience in SaaS product platform

Knowledge, Skills, Abilities Preferred:

  • Experience in the Nonprofit Sector & Public Sector
  • Basic Accounting knowledge a plus
  • Experience teaching and training—specifically virtually
  • Professional in nature, reliable and punctual
  • Passionate about exceeding goals and delivering a result
  • Team oriented and comfortable with regular performance feedback
  • Organized, focused and persistent
  • Flexible, adaptable and dedicated
  • Bilingual in French or Spanish a plus
  • Stable work history

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Detailed attention to your personal development plan
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Customer Success Representative customerSuccessRepresentative

Customer Success Representative

Location:

Cleveland, OH

Department:

Customer Success

Type:

Full Time

Min. Experience:

2 Years

Job Overview & Purpose:

We are seeking a Customer Success Representative who is skilled, self-motivated, and results-oriented. This individual will execute on our corporate direction to ensure customer retention on our product platform. Our Customer Success Representatives assist with new customer onboarding processes and provide customer service and troubleshooting; setting up new, and monitoring existing accounts to ensure product adoption. We value entrepreneurial spirits and people who want to make a difference. Our team members must be able to follow direction and work in a team environment. Reporting directly to the Senior Vice President, the ideal candidate will also possess strong relationship skills.

Essential Job Duties:

  • Provide customer service and troubleshooting with current customers and ensure timely issue resolution of issues thru an advanced ticketing system
  • Create, configure, and test customer accounts to ensure completeness and accuracy
  • Ensures timely processing of customer service requests and help resolve customer concerns
  • Recognizes consistent product problem areas and follow escalation protocols when needed
  • Carefully track and document new and ongoing customer service requests and suggestions and be able to report issues and trends to the Senior Vice President or designees
  • Seeks to retain accounts and/or suggest and encourage use of additional product functionality
  • Participates with IT resources to test new features and provide product development feedback
  • Leveraging a consultative selling approach, seek out and initiate upsell opportunities
  • Demonstrating an aptitude for learning, develop strong product knowledge  
  • Support senior team members in training customers on effective use of the products
  • Work across teams to support customer interests and product development
  • Non-traditional hours may be needed, but not weekends
  • Performs other job-related duties as assigned

Minimum Qualifications:

  • BA/BS degree or equivalent work experience
  • A minimum of 2 years of successful Customer Success or Account Management experience
  • Experience training or teaching customers/clients in a virtual setting
  • Good interpersonal and communication skills, both written and oral
  • High degree of comfort with technology and CRM tools
  • Knowledge of the public sector, higher education vertical or other nonprofit sectors
  • Experience in grant management a plus
  • Experience in SaaS a plus
  • Master’s degree or six sigma certification a plus
  • Bilingual in French or Spanish a plus

Knowledge, Skills, Abilities Preferred:

  • Professional in nature, reliable and punctual
  • Problem-solving mentality
  • Team oriented and comfortable with regular performance feedback
  • Passionate about exceeding goals and delivering a result
  • Organized, focused and persistent
  • Flexible, adaptable and dedicated
  • Stable work history

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Detailed attention to your personal development plan
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

SVP, Development svpDevelopment

SVP, Development

Location:

Cleveland, OH

Department:

Development

Type:

Full Time

Min. Experience:

7-10 Years, minimum of 5 years as a Team or Department Lead

Job Overview & Purpose:

The SVP, Development leads the definition, development, and delivery of the company’s commercial products, services, and capabilities. Reporting to the CEO, the SVP, Development drives strategy, innovation, delivery and best practices for the Development team. This position requires strong, innovative and collaborative leadership skills. The candidate must demonstrate a proven ability to work with other leaders across multiple functional areas including Sales, Product Management, and Operations. This individual must set the balance between technology strategies and organizational priorities.

Essential Job Duties:

  • Partner with cross-functional core stakeholders, to lead the technology direction, facilitate key technical decision points, and take the software specifications into working product outcomes
  • Experience with interfacing with large clients, as both a technical resource and project lead, and fostering relationships
  • Ability to commit to road maps with capabilities and timelines, with a proven track record for timely, cost-effective and quality deliverables
  • Align technology to business strategy, and proactively drive a technical direction throughout the organization
  • Support and troubleshoot existing software in production
  • Manage and monitor Microsoft Azure Cloud, or similar platform as a service, infrastructure and code deployment
  • Strong ability to prioritize, escalate, communicate, and resolve production software issues effectively
  • Demonstrate strong ability to write, troubleshoot, and optimize code for efficiency
  • Demonstrate solid understanding of Microsoft and industry best practices for web application architecture and design principles
  • Mentor and lead team members to help increase level of understanding and ability in related technologies and methodologies

Minimum Qualifications:

  • Bachelor’s Degree in Computer Science, or other related disciplines and professional experience
  • 7+ years professional experience supporting one or more SaaS products in a production environment
  • 7+ years professional experience with ASP.NET MVC Framework and/or implementing and supporting RESTful API / WebAPI in ASP.NET C#

Knowledge, Skills, Abilities Preferred:

  • Proven skill in designing, implementing, and maintaining .NET Web Applications  using the MVC Framework
  • Proficiency using SQL Server, Database Design Patterns, and Dapper or other Micro-ORM technologies
  • Proficiency in Microsoft Azure Infrastructure as a Service security, configuration, and maintenance
  • Experience as a team lead managing priorities and timelines
  • Experience working within the agile software development lifecycle and continuous delivery
  • Passion for software craftsmanship and quality
  • Strong background in object oriented design, software design patterns, and coding conventions
  • Experience working with others as a member of a team dedicated to software application development
  • Capacity to clearly communicate via verbal and written communication, particularly the ability to articulate design and complex architecture to other less experienced or non-technical stakeholders in the organization

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.