Join our team

Available positions

StreamLink Software is a cutting edge SaaS (software as a service) company, serving the public and nonprofit sectors. We offer a fun, yet outcome-based environment where we are building a world-class team.  Due to consistently high growth, we are adding new talent to our team.  Our culture places great emphasis on teamwork, professional and personal development, and quality of life - as a result, we've been named a top workplace by The Cleveland Plain Dealer based on employee feedback.  We were chosen as one of the Top 25 Coolest Tech Companies in Cleveland for our growth & success as a tech company in Northeast Ohio.

We're always looking for bright new minds to join us at StreamLink Software. See some of the positions we currently have available below.

Interested in joining our team? Contact us to apply.

Product Designer productDesigner

Product Designer

Location:

Cleveland, OH

Department:

Product Development

Type:

Full Time

Min. Experience:

3-5 Years

Job Overview & Purpose:

The role of the Product Designer is to create product specifications, wireframes, flow diagrams and other documentation required to support business requirements. This position works as a liaison among stakeholders and divisions within StreamLink Software to elicit and document requirements related to our product offering, AmpliFund. The product designer works closely with the development teams to monitor the development of features throughout the development lifecycle. This includes clarifying requirements, reviewing pre-release features, and performing final review and signoff of completed features.

This position works closely with subject matter experts, the development and customer success teams and reports to the CTO.

 Essential Job Duties:

  • Elicit and document business requirements from stakeholders
  • Create user stories, wireframes, process flows, and Trello cards for all product features and updates to effectively communicate functional and technical requirements to the development teams
  • Work with the development teams to estimate effort required to develop new functionality, add enhancements or correct defects
  • Participate in project status meetings
  • Review and validate completed development to ensure the functionality meets the approved requirements
  • Analyze application defects to determine if they fall within the scope of approved project requirements
  • Report project status and potential project risks to stakeholders on an ongoing basis
  • Assist in prioritizing development workload with the development team and product owners
  • Perform other job-related duties as assigned

Minimum Qualifications:

  • Bachelor’s degree
  • 3-5 years related product design experience
  • Working knowledge of the Agile development process and familiarity with software design

Knowledge, Skills, Abilities Preferred:

  • Ability to effectively communicate and demonstrate complex processes to business users
  • Strong analytical and problem-solving skills, particularly with requirements gathering and documentation for concurrent projects
  • Experience creating wireframes and process flow charts
  • Highly self-motivated and directed
  • Strong attention to detail
  • Ability to quickly learn products, technologies, and processes
  • Strong written and oral communication skills
  • Ability to work both independently and in a team-oriented, collaborative environment
  • Ability to transform an idea or need into a completed solution or work product

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Director, Enterprise Delivery directorEnterpriseDelivery

Director, Enterprise Delivery

Location:

Cleveland, OH

Department:

Customer Success

Type:

Full Time

Min. Experience:

5-7 Years

Job Overview & Purpose:

The Director of Enterprise Delivery will report directly to the Chief Revenue Officer and be responsible for establishing a new and growing Enterprise Delivery Team.

Essential Job Duties:

  • Ownership of all post-sale client management, ensuring success from implementation through to renewal, including the development of the function, required methodologies, and team roles and responsibilities
  • Providing leadership for the growing team that is responsible for configuring and implementing our AmpliFund product at assigned clients
  • Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention
  • Developing a partnership strategy and partner relationship
  • Manage across functions including sales, customer success, and development, to ensure a best in class customer experience

Minimum Qualifications:

  • B.S. or B.A. required; MBA preferred
  • Five (5)+ years of experience implementing solutions for enterprise clients and managing client relationships with a strong understanding for what makes a product a success for clients
  • Solid track record of developing and launching successful web-based or consumer products
  • Three (3)+ years of experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
  • Ability to travel 20 – 40%

Knowledge, Skills, Abilities Preferred:

  • Experience in the Nonprofit Sector & Public Sector
  • Experience in an agile development, startup software, or new product environment
  • Experience in SaaS product platform

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Project Manager projectManager

Project Manager

Location:

Cleveland, OH

Department:

Customer Success

Type:

Full Time

Min. Experience:

3-5 Years

Job Overview & Purpose:

The Project Manager will be responsible for managing multiple projects and account relationships for StreamLink Software products and clients.

Essential Job Duties:

  • Engages with Sales at POS or sooner, to begin the client relationship
  • Responsible for the successful implementation and ongoing satisfaction of the client
  • Directly oversees all project traffic flow, measuring progress from start to finish
  • Partners with the department SVP and CRO create/improve a standard methodology for client onboarding
  • Partners with Product Trainers and Customer Success Representatives to implement customers
  • Demonstrates excellence in retention practices for existing clients
  • Provides project estimates and schedules, and proactively identifies and resolves any issues that compromise deadlines, budgets, or overall quality of deliverables
  • Ensures client feedback requests have sufficient information for successful execution of work
  • Develops a strong understanding of our customers, business objectives and company mission
  • Proactively reach out to clients to ensure adoption of the platform, and if they are at risk, proposes and manages a plan to get them to renew and drive adoption
  • Serve as a liaison for Partners that are driving their own implementations of our software
  • Leveraging a consultative selling approach, seek out and initiate upsell opportunities
  • Performs other job-related duties as assigned

Minimum Qualifications:

  • Three (3+) years of product-related project management experience in enterprise software and/or B2B or consumer technology products, with solid track record of developing and launching/managing the implementation of successful web-based or consumer products
  • Three (3+) years of experience managing cross-functional teams and spirit of high collaboration
  • The ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
  • Proficiency at managing and prioritizing several projects and deadlines simultaneously
  • Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives
  • Ability to self-manage and be an independent member of the larger project team
  • Excellent verbal and written communication skills
  • Highly analytical, data-driven
  • Understands how to visualize and present complex data
  • B.S. or B.A. required, ideally with a focus on Project Management; MBA preferred
  • Competent in Microsoft Office Project
  • Ability to travel up to 25%
  • Experience in SaaS product platform

Knowledge, Skills, Abilities Preferred:

  • Experience in the Nonprofit Sector & Public Sector
  • Basic Accounting knowledge a plus
  • Experience teaching and training—specifically virtually
  • Professional in nature, reliable and punctual
  • Passionate about exceeding goals and delivering a result
  • Team oriented and comfortable with regular performance feedback
  • Organized, focused and persistent
  • Flexible, adaptable and dedicated
  • Bilingual in French or Spanish a plus
  • Stable work history

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Detailed attention to your personal development plan
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

Graphic Designer graphicDesigner

Graphic Designer

Location:

Cleveland, OH

Department:

Marketing

Type:

Full Time

Min. Experience:

2 Years

Job Overview & Purpose:

We are seeking an entry to mid-level Graphic Designer to oversee the production of print and digital materials for all areas of the company. The right candidate will be self-motivated, detail-oriented, well-rounded, and capable of working in a collaborative team environment. This position will report directly to the Marketing Manager.

Essential Job Duties:
  • Manage brand materials for StreamLink Software, as well as its product, AmpliFund
  • Design in alignment with StreamLink Software and AmpliFund brands
  • Produce marketing content designs for whitepapers, case studies, sales collateral, and conference signage
  • Conceptualize and design a wide variety of web-based marketing materials including emails, ads, landing pages, social media content, videos, and internal communications
  • Oversee printing of materials as needed for sales team, conferences, and events
  • Successfully manage the library of graphical assets
  • Interact with vendors to ensure accurate quotes for work
  • Take proactive measures to streamline and constantly improve processes
  • Performs other job-related duties as assigned
Minimum Qualifications:
  • BA/BS degree in Graphic Design or similar field
  • A minimum of 2 years of graphic design experience working on print and digital content
  • Demonstrate expert level proficiency in Adobe Creative Cloud
  • Demonstrate basic level proficiency in Microsoft PowerPoint
  • Good interpersonal and communication skills, both written and oral
  • Self-motivated with the ability to manage projects to completion with minimal oversight
  • Love of innovative, forward-thinking design
Knowledge, Skills, Abilities Preferred:
  • Professional, reliable, and punctual
  • Collaborative and team-oriented
  • Organized and detail-oriented
  • Consistency in design and process
  • Agile and flexible
Compensation Package:
  • A competitive base salary plus bonus
  • The ability to immediately join our benefits program, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking
  • Supplemented gym membership
  • Equity opportunity
  • Detailed attention to your personal development plan
  • Opportunity for advancement, based on performance

Sound like a good fit? Contact us to apply.

DevOps and Application Support Developer devOpsAppSupportDevH1B

DevOps and Application Support Developer

Job Overview & Purpose

StreamLink Software Inc. is seeking one candidate for the position of DevOps and Application Support Developer at our Cleveland, Ohio location. Job duties include supporting and troubleshooting software, managing infrastructure on Microsoft Azure platform, and tool development to support internal and third party implementation projects for the application and API stack. Interested candidates should mail resume and references to:  StreamLink Software, 812 Huron Road East Suite 550, Cleveland, Ohio  44115.